Check with seller Techxpert Representative Swift Current

Published date: January 13, 2018
  • Location: Swift Current, Saskatchewan, Canada

HTML Editor - Full Version SYKES is looking for full-time Customer Services Reps that want to work from the comfort of their own home! The Bilingual TechXpert specialist will be responsible for taking back to back inbound calls in order to resolve technical issues for existing subscribers of either TechXpert Cable (for Rogers Hi-Speed internet customers who also subscribe to TechXpert), or TechXpert Wireless (for Rogers Wireless customers who either subscribe to our service or in some cases have a free support session from us included with a hardware upgrade.) This is the right job if you re able to: Troubleshoot and resolve any technical issues the customer may haveMultitask across multiple monitors and programs be technically inclined and able to navigate through several systems to get first call resolutionSuccessfully upsell the Rogers TechXpert premium services to non-subscribers who are in need of assistance if we are currently expanding salesDevelop rapport with the customer early in the contact, by speaking clearly and concisely, asking excellent probing questions, and ensuring clear understanding of what they need assistance with. Take ownership of their issueMeet and exceed any and all metrics as required by the client Please note that this is for a premium support role and should not be considered an entry level technical support position. Training focuses on client based systems/tools, customer service skills, and process/documentation based expectations it does not teach in-depth troubleshooting of all the devices you would be expected to support. As such, applicants without strong technical/computer skills will not be considered. Home Office Requirements: Personal Windows-based computer with monitor, speakers and anti-virus software Subscription to high-speed, hard-wired, bi-directional Internet connection 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. Analog landline that meets one of these requirements: o Plain Old Telephone Service (POTS) traditional landline phone service using a dedicated copper pair to the home. o Cable phone service from a Cable TV service provider o Fiber-Optic phone line provided by a local phone service. Apply Today! What to expect in the application / hiring process: Applying Online The application itself is short similar to other organizations. Once you have completed your application, you will go right into the assessment process This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. Assessments The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients business needs. What that means is that we are interested in your success right from the get-go. Status of Application You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. Interview When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. Offer If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around. ____.


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